Frequently Asked Questions
Where are you based?
In Malmesbury, Wiltshire.
We post to all of the UK.
Can I pick up my order?
Yes absolutely, on the website you can select local pick up.
What are your postage costs?
All our postage costs are here.
How long will it take for my order to arrive?
We aim to post within 3 working days. You are able to select first or second class delivery at checkout.
We do not send out tracking information but if your delivery is later than expected then do get in contact.
What is your returns policy?
Please see here for our returns policy.
How are items graded?
All our items have at least two photos and a description based on their quality. This is all explained in more detail here.
Can I shop gender neutral?
We have organised our collections so that you can shop all our items by age and filter by item.
You can also shop by boys or girls and age, select this on the menu.
Can I sell my clothes to you?
Yes please! We are always looking for great quality items so please see our page all about selling to us here.
Can I donate items to you?
Yes, you can opt to send all proceeds to charity. Just let us know you would like to do this when we sort drop off or postage of the items.
Our charity changes so let us know if there is somewhere in particular you would like it to go.
What items do you take?
Most great quality items, please see our page about selling to us for all the details of what we take and brands. Selling to us.
Can you sell my items for me?
Yes, we have a commission option, we sell your items for you and then transfer you the money of what has sold at the end of each month. All details here.
How can I contact you?